What Do Shifting Customer Expectations Mean for Retailers this Holiday Season?

Watch "Will Retail Have a Blue COVID Christmas? A Look into the Trends and Technology"

90% of consumers increased their online shopping in the first 6 months of the COVID-19 pandemic, changing the entire retail landscape. Now, as the major holiday shopping season approaches, retailers are looking for ways to close their digital transformation gaps and capitalize on changing customer expectations. Explore the ways technology is supporting retail throughout the pandemic – and beyond – with IDC President, Crawford Del Prete; Chief Research Officer, Meredith Whalen; and Leslie Hand, Vice President, IDC Retail Insights.

Learn more about the technology investments retailers are making and see if this holiday season is poised to be a boon for retailers – or if it will be a Blue Christmas.