As AI transforms from a tool into a delivery engine, service providers are facing a radical shift: from projects to platforms, from consultants to copilots, and from labor-based pricing to agents-as-a-service.

This exclusive excerpt from IDC’s “Services AI” keynote delivers a forward-looking view of how agentic AI is reshaping the services model across talent, platforms, pricing, and delivery.

Key topics include:
  • The shift from headcount to modular, platform-enabled services
  • Why 35% of enterprises will need justification for human talent over AI agents by 2030
  • The rise of outcome-based contracting and service orchestration
  • What the Agentic Maturity Model means for your organization

If you’re planning services strategy, delivery innovation, or partner transformation — this excerpt is your competitive edge.

Inside the Excerpt

  • IDC’s 2026 predictions on services automation and agentic disruption
  • Maturity model: From agentic experimentation to “Agents-as-a-Service”
  • Data-backed trends in service pricing, talent shifts, and platform adoption
  • What separates thriving service providers from those left behind

Download the Excerpt

Available in PDF format

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